18+ Content — 21+ Strictly Required to Register & Play at 98game — Please Gamble Responsibly
Player Help Centre

98game Frequently
Asked Questions

Everything you need to know about playing at 98game — from opening your account and funding it via JazzCash or EasyPaisa, to understanding how cricket betting works and what our responsible gaming tools do. This FAQ covers the most common questions we receive from players across Pakistan. Browse by category below, or jump straight to the section most relevant to you.

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Fast Answers

Every answer is written specifically for Pakistani players — referencing PKR amounts, JazzCash, EasyPaisa, and local banking so nothing gets lost in translation.

Verified Information

All answers reflect current 98game policy. If platform terms change, this FAQ is updated accordingly — so you can rely on what you read here.

Still Need Help?

Can't find what you're looking for? The 98game support team is reachable at [email protected] and aims to respond within one business day.

Category 01

Account & Registration

Visit 98game.asia and click the registration button. Fill in your full name, date of birth, email address, and Pakistani mobile number. Choose a strong password, confirm you are 21 or older, and agree to the Terms & Conditions. You will receive a verification email — click the link inside to activate your 98game account. The whole process takes under three minutes on any smartphone or computer.

98game uses CNIC-based identity verification. You will need to upload a clear photo of the front and back of your Pakistani National Identity Card (CNIC). In some cases, a recent utility bill or bank statement showing your name and address may also be requested as proof of address. Documents are reviewed by our verification team within 24 to 48 hours. All data is stored securely and used solely for compliance purposes.

The most common reasons are an incorrect password, an unverified email address, or a temporarily locked account after multiple failed login attempts. Start by using the "Forgot Password" link on the login page — 98game will send a reset link to your registered email within a few minutes. If your account has been locked for security reasons, contact support at [email protected] with your registered email and our team will assist you promptly.

No. 98game strictly enforces a one-account-per-player policy. Duplicate accounts are detected automatically through IP address tracking, device fingerprinting, and CNIC matching. If multiple accounts are found to belong to the same individual, all associated accounts will be suspended and any winnings or bonuses may be voided. If you have accidentally created a duplicate, contact support immediately to have it resolved without penalty.

To permanently close your 98game account, send an email to [email protected] with the subject line "Account Closure Request". Include your registered email address and the reason for closure. Any remaining real-money balance will be withdrawn to your last verified payment method before the account is closed. Please note that account closure is different from self-exclusion — if you are closing due to gambling-related concerns, we strongly recommend choosing self-exclusion instead, as it includes additional safeguards.
Category 02

Deposits & Withdrawals

The minimum deposit at 98game is Rs 500 PKR across all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. For Visa and Mastercard deposits, the minimum may be slightly higher depending on the issuing bank's transaction thresholds. There is no maximum deposit limit for standard verified accounts, though high-value deposits may trigger an additional verification check as part of our compliance process.

Log in to your 98game account and navigate to the Cashier section. Select JazzCash as your deposit method, enter the PKR amount you wish to deposit, and confirm. You will receive a payment prompt on your registered JazzCash number — approve it using your JazzCash PIN. Funds appear in your 98game wallet almost instantly in most cases. Make sure the mobile number linked to your JazzCash account matches the one registered on your 98game profile.

JazzCash and EasyPaisa withdrawals from 98game are typically processed within 15 minutes to 2 hours once your withdrawal request is approved by our finance team. Approval itself usually takes between 1 and 4 business hours. Withdrawals requested during peak hours or on public holidays may take slightly longer. Bank transfers to HBL, UBL, or Meezan Bank generally take 1 to 2 business days to reflect in your account.

98game does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, or your bank — may apply their own transaction fees depending on your account type and the transfer amount. We recommend checking with your payment provider directly. For repeated small withdrawals in the same day, a processing fee may apply; consolidating withdrawals into a single larger request is generally the most cost-efficient approach.

Common reasons for a delayed or rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between the withdrawal account details and your registered identity, or a pending security review triggered by unusual account activity. Log in and check your account notifications for a specific reason. If the issue is unclear, contact [email protected] with your withdrawal reference number and our team will investigate within one business day.

As a general rule, 98game follows a return-to-source withdrawal policy — meaning withdrawals are processed back to the same payment method used for the original deposit. This is a standard anti-money-laundering measure. If your original payment method is no longer available (e.g., a closed JazzCash account), contact [email protected] to initiate a manual review and request an alternative withdrawal route with supporting documentation.
Category 03

Games & Gameplay

Yes. PSL (Pakistan Super League) cricket is one of the most popular betting markets at 98game. You can place pre-match and live in-play bets on PSL fixtures including match winner, top run-scorer, total sixes, and more. During the PSL season, 98game typically expands the number of available markets per match. International cricket — including Pakistan national team Test matches, ODIs, and T20Is — is also available year-round in the sports betting section.

RTP (Return to Player) varies by slot title. Most slots available on 98game have an RTP between 94% and 97%, which is competitive with international standards. Individual game RTP figures are displayed in the game's information or paytable section — look for the "i" icon on the game tile before launching. High-volatility slots may have a higher RTP but pay out less frequently; low-volatility slots offer smaller, more consistent wins.

Yes. All casino games on 98game — including slots, live dealer tables, and crash games — use Random Number Generator (RNG) technology certified by independent testing laboratories. Live casino games are streamed in real time from certified studios, ensuring transparency and fairness. 98game operates under international gaming standards, and game integrity is one of our non-negotiable commitments to every player on the platform.

Absolutely. 98game is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — casino games, sports betting, live cricket, slots — is accessible via your mobile browser without needing to download a separate app. Simply navigate to 98game.asia on your phone's browser and log in. The interface scales automatically to your screen size, and touch controls work smoothly across all game types.

Fortune Ox is a popular Asian-themed slot game available on 98game featuring a bull (ox) as its central symbol — a figure associated with prosperity and good fortune in Chinese culture. The game uses a grid-based mechanic rather than traditional paylines, and winning combinations trigger multiplier cascades that can significantly boost a single spin's payout. It is one of the most played titles in the 98game slots library and can be accessed directly via the Fortune Ox page.
Category 04

Bonuses & Promotions

98game offers a welcome bonus to newly registered and verified players on their first deposit. The exact bonus percentage and maximum PKR amount are displayed on the current promotions page at the time of registration — these figures are updated periodically. To claim the welcome bonus, opt in during the deposit process. The bonus is credited to your account automatically once the qualifying deposit clears and the opt-in is confirmed.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be converted to withdrawable cash. For example, a Rs 1,000 bonus with a 30x wagering requirement means you must place bets totalling Rs 30,000 before withdrawing. At 98game, different games contribute different percentages toward wagering: slots typically contribute 100%, while live casino table games may contribute 10–20%. Full contribution rates are detailed in the bonus terms.

Yes, 98game periodically offers free spins as part of welcome packages, reload bonuses, and seasonal promotions — particularly around PSL season and major cricket events. Free spins are usually tied to specific slot titles. Any winnings generated from free spins are credited as bonus funds and are subject to the standard wagering requirements outlined in the promotion's terms. Check the current promotions section of your account for live free spin offers.

98game runs a tiered loyalty programme that rewards consistent players with points for every real-money wager placed. Points accumulate over time and can be redeemed for bonus credits, free spins, or exclusive cashback offers. Higher loyalty tiers unlock benefits such as faster withdrawal processing, dedicated account management, and access to invite-only promotions. Progress through the tiers automatically — there is no separate sign-up required beyond your standard 98game account.

Bonuses at 98game can be cancelled or forfeited for several reasons: making a withdrawal before meeting wagering requirements, breaching the one-account-per-player rule, using a payment method that is excluded from bonus eligibility, or violating the general bonus terms (such as placing bets above the maximum stake allowed while a bonus is active). Always read the specific terms attached to each bonus before opting in. If you believe your bonus was cancelled in error, contact [email protected].
Category 05

Safety & Responsible Gaming

The minimum age to register and play at 98game is 21 years. This applies to all products — cricket betting, live casino, slots, and crash games. Age is verified through CNIC-based identity checks at registration. Any account found to belong to a person under 21 will be permanently closed, and all balances associated with that account will be forfeited in line with our Terms & Conditions and international responsible gaming standards.

You can activate self-exclusion from within your account's Responsible Gaming settings, or by emailing [email protected] with the subject line "Self-Exclusion Request". Self-exclusion periods are available from a minimum of 6 months up to 5 years, or permanently. Once activated, the exclusion takes effect within 24 hours and cannot be reversed during the active period. All marketing communications are suspended immediately. For full guidance, visit the Responsible Gaming page.

Yes. 98game offers daily, weekly, and monthly deposit limits as well as loss limits, all configurable from your account's Responsible Gaming settings. Limit reductions take effect immediately upon saving. Increases require a mandatory 24-hour cooling-off period before they come into force — this gives you time to reconsider. Session time limits and a cooling-off period feature are also available. These tools are free, always accessible, and there is no stigma attached to using them.

98game uses industry-standard SSL (Secure Socket Layer) encryption on all data transmissions between your browser and our servers. Your CNIC details, payment information, and account credentials are stored in encrypted form and are never shared with third parties outside of legally required compliance reporting. We conduct regular security audits and follow international data protection best practices. For full details on how your data is handled, read our Privacy Policy.

98game operates under international gaming standards designed to ensure fair play, player protection, and financial transparency. Our platform adheres to responsible gaming frameworks recognised globally, including player fund segregation, RNG certification for casino games, and strict KYC and AML (Anti-Money Laundering) compliance. These standards protect every player on the platform regardless of where in Pakistan they are located — Karachi, Lahore, Faisalabad, Islamabad, or beyond.
Responsible Gaming Support

If gambling is affecting your wellbeing or the wellbeing of someone you care about, reach out to the 98game responsible gaming team at [email protected] — all enquiries are handled with complete confidentiality.

Full Responsible Gaming Guide

Our dedicated Responsible Gaming page covers self-exclusion, deposit limits, loss limits, warning signs, and a self-assessment quiz — all in one place for Pakistani players.

Still Have Questions?

We're Here to Help

If this FAQ didn't answer your question, the 98game support team is ready to help. You can also explore the platform directly — cricket betting, Fortune Ox slots, and live casino are all waiting for you.

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For support enquiries: [email protected] — 21+ only — Please gamble responsibly.