98game Privacy Policy

01 Who We Are

98game is an online gaming platform accessible at 98game.asia, offering cricket betting, live casino games, video slots, crash games, and other wagering products to registered players. For the purposes of this Privacy Policy, 98game acts as the data controller in respect of all personal data collected through the Platform.

This Privacy Policy applies to all individuals who access or use the 98game Platform in any capacity, including registered players, visitors who browse the Platform without registering, and individuals who contact the 98game support team. By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

02 Personal Data We Collect

98game collects personal data through a number of channels: directly from you during registration and ongoing use of the Platform, automatically through your interaction with the Platform, and from third-party verification and payment service providers. The categories of personal data collected are as follows:

98game does not knowingly collect sensitive personal data beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data, racial or ethnic origin data, or political opinion data.

03 How We Use Your Personal Data

98game processes personal data only for specific, documented purposes. We do not use your data for purposes incompatible with those stated at the time of collection. The primary purposes for which your data is used are:

• Account Management: Creating and maintaining your 98game player account, verifying your identity at registration and on an ongoing basis, and managing account security including password resets and login verification.
• Transaction Processing: Processing deposits and withdrawals in Pakistani Rupees (PKR) via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment channels. Verifying that payment methods belong to the registered account holder.
• Regulatory Compliance: Fulfilling anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any other applicable regulatory duties. Retaining transaction records for the minimum periods required under applicable standards.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, account takeovers, bonus abuse, and multi-accounting. Monitoring betting patterns for indicators of problem gambling under our Responsible Gaming obligations.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the performance, functionality, and user experience of the 98game Platform. Individual player data is not used for this purpose without anonymisation.
• Customer Support: Responding to enquiries, resolving disputes, processing complaints, and maintaining records of support interactions for quality assurance purposes.
• Marketing Communications: Sending promotional emails and in-platform notifications about bonuses, new games, and special offers — but only where you have provided explicit consent for marketing communications. You may withdraw consent at any time through your account settings or by contacting support.
• Responsible Gaming Monitoring: Using gaming activity data to identify patterns consistent with problem gambling and, where appropriate, proactively offering self-exclusion tools, deposit limit recommendations, or direct support team intervention.

04 Legal Basis for Processing

98game processes personal data on the following legal bases depending on the nature and purpose of the processing activity:

• Contract Performance: Processing necessary to create and operate your player account, process your deposits and withdrawals, and deliver the gaming services you have requested. Without this processing, 98game cannot provide its services to you.
• Legal Obligation: Processing required to comply with anti-money laundering regulations, KYC verification requirements, and any reporting obligations imposed by applicable regulatory standards. This processing cannot be opted out of.
• Legitimate Interests: Processing conducted for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where these interests do not override your fundamental rights and interests.
• Consent: Processing for marketing communications and non-essential cookies, conducted only where you have given free, informed, specific, and unambiguous consent. Consent may be withdrawn at any time without detriment to your ability to use the Platform.

05 Data Sharing & Third Parties

98game does not sell personal data. Data is shared with third parties only where necessary for the operation of the Platform or where required by applicable law. Third-party recipients of personal data include the following categories:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment processors receive the financial data necessary to process deposits and withdrawals on your behalf. These providers operate under their own privacy policies and applicable Pakistani financial regulations.
• KYC & Identity Verification Providers: Third-party identity verification services that assist 98game in validating CNIC documents, confirming player age, and conducting AML screening. These providers are contractually bound to process data only for verification purposes.
• Game Content Providers: Third-party game studios and live casino operators whose content is available on the 98game Platform may receive pseudonymised session data necessary to operate their games and calculate RTP. They do not receive your full personal profile.
• Regulatory & Law Enforcement Bodies: Where required by law, court order, or regulatory direction, 98game may disclose personal data to relevant authorities. Such disclosures are made only to the extent required and are documented internally.
• IT & Infrastructure Providers: Cloud hosting providers, database management services, and cybersecurity providers that support the technical operation of the 98game Platform. These providers are bound by data processing agreements and are not permitted to use player data for their own purposes.

06 Cookies & Tracking Technologies

98game uses cookies and similar tracking technologies to ensure the Platform functions correctly, to maintain your session security, and to analyse how the Platform is used. The categories of cookies used are as follows:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Store your preferences such as language settings, responsible gaming limit configurations, and display preferences. Disabling these cookies will not prevent you from using the Platform but may result in loss of personalisation.
• Analytical Cookies: Collect anonymised or pseudonymised data about how players navigate the Platform, which games are most popular, and where technical errors occur. This data helps 98game improve the Platform experience. These cookies are only set with your consent.
• Marketing Cookies: Track engagement with 98game promotions and personalise bonus offers shown to you. These are only activated where you have consented to marketing communications.

You may manage your cookie preferences at any time through your browser settings. Please note that blocking strictly necessary cookies will prevent you from accessing certain areas of the 98game Platform, including your account dashboard and the gaming lobby.

07 Data Security

98game implements a layered security architecture to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. Technical and organisational measures in place include:

• TLS 1.3 encryption for all data in transit between your browser or app and 98game servers.
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
• Role-based access controls ensuring that only staff with a documented business need can access player personal data.
• Automated intrusion detection and 24/7 security monitoring across the Platform infrastructure.
• Regular security audits and penetration testing conducted by independent third-party cybersecurity specialists.
• Multi-factor authentication requirements for all internal staff accounts with access to player data systems.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and interests, 98game will notify affected players promptly and will take all reasonable steps to contain and remediate the breach.

Players are also responsible for maintaining the security of their own accounts. You should use a strong, unique password for your 98game account, never share your login credentials, and contact support immediately at [email protected] if you suspect unauthorised access to your account.

08 Data Retention

98game retains personal data only for as long as necessary to fulfil the purpose for which it was collected, subject to any minimum retention periods required by applicable regulatory standards. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your active account plus a minimum of five years following account closure, to satisfy AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five years from the date of submission, or longer if required by applicable regulatory obligations applicable to the platform.
• Transaction Records: Deposit, withdrawal, and gaming transaction records are retained for a minimum of five years from the date of each transaction.
• Support Communications: Email and live chat records are retained for three years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing Data: Retained only while your marketing consent remains active. Upon withdrawal of consent, marketing profile data is deleted within 30 days.
• Technical Logs: Server and access logs are retained for 12 months for security and fraud investigation purposes, after which they are deleted or anonymised.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle management procedures. Anonymised data may be retained indefinitely for statistical and analytical purposes.

09 Your Data Rights

As a data subject, you hold the following rights in respect of the personal data that 98game holds about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.

10 Children & Minors

98game strictly prohibits use of the Platform by any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If 98game becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed.

Parents and guardians who believe a minor may have registered an account on 98game are urged to contact the support team at [email protected] immediately. 98game takes underage gambling extremely seriously and will cooperate fully with any investigation into such matters.

11 Cross-Border Data Transfers

The operation of the 98game Platform may involve the transfer of personal data to servers or service providers located outside Pakistan. Where such transfers occur, 98game takes appropriate steps to ensure that your personal data receives an equivalent level of protection to that which applies within Pakistan.

Transfers to third-party service providers outside Pakistan are governed by data processing agreements that impose contractual obligations on recipients to protect your data to the standard described in this Privacy Policy. 98game does not transfer personal data to jurisdictions that do not offer adequate data protection safeguards without implementing appropriate contractual protections.

12 Amendments to This Privacy Policy

98game reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, Platform operations, or data processing practices. Material changes will be communicated to registered players via the email address associated with their account, or via a prominent notice on the Platform, prior to the changes taking effect.

The effective date at the top of this page will be updated whenever this Policy is revised. We encourage players to review this Privacy Policy periodically. Continued use of the Platform following the publication of an updated Policy constitutes acceptance of the revised terms.

Where changes materially affect your rights or the way your data is processed, we will seek fresh consent where this is required as the legal basis for the relevant processing activity.

13 Contact & Complaints

For any questions, concerns, or formal complaints regarding the processing of your personal data by 98game, please contact us through the following channel:

If you are not satisfied with our response to a privacy complaint, you may escalate the matter in writing to the 98game data compliance team by marking your correspondence "Formal Privacy Complaint". We will acknowledge receipt within five business days and issue a formal written response within 28 days.

98game is committed to resolving all privacy concerns fairly and transparently. We treat every data rights request with the same seriousness as a formal regulatory enquiry, because your trust in our platform depends on it.